Posts tagged empowerment
Empowering Employees to Do the Right Thing
Dec 12th
Recently I took a round trip flight for a business trip. Everything was going smoothly until my meetings were quite successful and I was done a day earlier than I expected. It was then that my trouble and a great example of how empowering your employees to do the right thing came into play.
I called the airline toll free customer service line to make sure seats were available and to see if there was any fare change. I was in luck since the plane was less than half full and the fare code was the same. I was told that there would be a $50 change fee that they would occasionally waive at the airport. So far so good. I arrived at the airport about two hours early and attempted to check in and that’s when service More >
Businesses Should Empower Employees
Nov 23rd
What a difference an empowered employee makes when providing customer service. Did you ever notice how when things don’t go exactly as planned it’s the companies that empower their employees to resolve issues, make their own decisions, and do what is right by the customer are also the companies who are surviving and perhaps even thriving in a challenging economy?
Empowerment = better customer service and a better bottom line and from past leadership experience, happier and more productive employees.